Customer service is a series of activities designed to enhance the level of customer satisfaction-that is, the feeling that a product or service has met the customer expectation. Customer service is normally an integral part of a company's customer value proposition. From the point of view of an overall sales process engineering effort, customer service plays an important role in an organization's ability to generate income and revenue. From that perspective, customer service should be included as part of an overall approach to systematic improvement.
Customer calls mainly includes:
- Enquiry about a product or services.
- Enquiry about status updates to their accounts.
- Enquiry about order and transaction status.
The customer service programs can be tailored as per the requirement and specification of the company. Our customer service representatives are well trained professionals working with sophisticated software. They are also given tailor made training on a particular product or service. Mavrick has a proven track record in the development of a complete turnkey customer relationship management programs to get you the results you need. |
